Terms & Conditions
Website Terms & Conditions
Last updated: 22 July 2026
1. About These Terms
These Terms & Conditions apply to online and other distance purchases from HG Interiors Ltd, trading as Home Gallery Interiors (“we”, “us” or “our”). In-store and special-order purchases may have separate terms given to you before purchase.
Our Shipping, Returns, Cancellations and Refunds Policies also form part of your contract with us. The policy that deals specifically with delivery or returns will apply to that subject.
Nothing in these terms affects your statutory rights under Irish consumer law.
2. Check Your Order
It is up to you, the customer, to ensure that all details on your order confirmation are correct and as requested, at the time of purchase. Errors cannot be rectified at a later date and full liability will fall to you, the customer. Deposits are non-refundable, non-transferable and credit will not be given.
3. Product Information and Measurements
All sizes and dimensions should be checked by you, the customer, before purchase to ensure the item will fit into the space it is required for. While our Sales Team can assist with choosing the design and size of furniture to suit a particular room, it is the sole responsibility of the purchaser to ensure there is sufficient access to the intended room, taking into consideration any doorways, narrow corridors, stairwells, lifts etc. The customer is responsible for any items which do not fit and no refund or exchange will be offered.
We take reasonable care to describe products accurately on our website. Product images are illustrative, and colours, finishes and natural materials may vary. Measurements are approximate unless we say otherwise.
Before ordering, please check the product description, measurements and selected options.
4. Prices, VAT and Payment
Website prices are in euro and include VAT unless clearly stated otherwise. Delivery charges are added at checkout unless free delivery applies.
Online payments are processed securely through Stripe or another payment method shown at checkout. We do not receive your full card details.
If a deposit arrangement is offered, we will tell you the deposit, balance due date and cancellation terms before confirming the order. This does not remove any statutory cancellation or refund right.
5. Order Acceptance
Submitting an order is an offer to buy the selected products. Your order is accepted when we send an order confirmation.
We may decline or cancel an order before delivery if a product is unavailable, payment is not authorised, delivery cannot reasonably be made, there is an obvious pricing error or we reasonably suspect fraud. If we cancel after taking payment, we will refund you without undue delay.
6. Changes and Cancellations
Online
Please contact us as soon as possible if you want to change or cancel an order. Whether we can make the change depends on the product and how far the order has progressed.
Online customers have a legal 14-day cooling off period to cancel after receiving the goods. Full details are in our Returns, Cancellations and Refunds Policy.
In-store
Cancellations and changes are not permitted at any point before or after delivery.
Once your order has been placed and confirmed. Items which are cancelled by you, the customer, shall result in loss of deposit or where items have arrived into stock at the time of cancellation full payment will be required.
We do not offer refunds or exchanges on furniture which has been already delivered. This does not affect your statutory rights.
7. Availability and Lead Times
All lead times quoted at the time of purchase are a guide from the manufacturer and are quoted in good faith. Lead times are approximations and, in some cases actual delivery can be within a range of up to 30 days either side of this quoted date.
Delivery will not be considered to be a late order if arrival is within this period.
If there are any changes to the delivery date or status of your order we will always do our best to advise you by phone as quickly as possible.
Custom Ordered items ordered to exact size, colour and fabric specifications may carry a longer lead time and cannot be cancelled at any point in the process.
Lead times can occasionally be affected by unforeseen circumstances which are beyond our control. No compensation will be given for any delay due to outside influences
All products are subject to availability. If an accepted order becomes unavailable, we will contact you to agree an alternative, a revised arrangement or a refund.
Current delivery timing is explained in our Shipping Policy.
8. Delivery
Our delivery areas, charges, timeframes, parcel delivery, furniture deliveries and split-delivery rules are set out in our Shipping Policy.
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Once your items arrives into our warehouse you will receive a call to arrange payment and delivery.
We are unable to hold any goods longer than 3 months from the date of arriving into our warehouse, all orders being stored must be paid for in full upon arrival into our warehouse, orders not paid for within these time frames may be cancelled.
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Once your delivery date is booked you will be given a window of time by our delivery office. If our drivers arrive at the given delivery time and there is nobody there to receive the delivery our drivers will try to contact you, if you cannot be reached or you will not be at the delivery address within a reasonable timeframe your items will be returned to our warehouse and a re-delivery charge will apply to book an alternative delivery date.
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Please ensure the room in which the furniture is being delivered to has been cleared leaving enough space for the items being delivered. (existing furniture moved/disassembled etc) Please remove any obstructions so our delivery team have safe access and your furniture can be delivered as efficiently as possible. (obstructions include low hanging lights, baby gates, boxes, furniture etc.)
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When items delivered will be held in storage, please ensure they are fully checked by yourselves at time of delivery for any damage, as damage reported weeks/months after delivery will not be covered under warranty.
10. Assembly and Packaging
Assembly and removal of delivery packaging are included only for products sold with our Delivery & Assembly service or where we agree this separately.
Please clear the intended room before delivery. If the room or building is not ready and assembly cannot be completed, we cannot guarantee a later assembly visit. Any later visit and charge must be agreed in advance.
11. Online Returns and Refunds
For online or telephone purchases, you may cancel without giving a reason within 14 calendar days after receiving the goods. You then normally have a further 14 days to return them.
Return costs, collection charges, refund timing, exclusions and the Model Cancellation Form are set out in our Returns, Cancellations and Refunds Policy.
12. Faulty, Damaged or Incorrect Goods
Please inspect the goods when delivered and contact us promptly about damage, missing parts, an incorrect item or a fault. We may ask for photographs or videos to help investigate.
Depending on the circumstances, your legal remedies may include repair, replacement, a price reduction or a refund. This does not affect your statutory rights.
When items delivered will be held in storage, please ensure they are fully checked by yourselves at time of delivery for any damage, as damage reported weeks/months after delivery will not be covered under warranty.
13. Storage
Once your goods arrive at our warehouse, we can hold them for up to three months. If you ask us to hold the goods, the outstanding balance must be paid in full within two days after we tell you that they have arrived.
After the three-month holding period, a reasonable weekly storage charge may apply. Our delivery team will tell you the amount before the charge begins.
If payment is not made or delivery cannot be arranged within the agreed period, we will contact you about the next steps. We will act only in accordance with the agreed order terms and applicable law. This section does not affect your statutory rights.
15. Ownership, Risk and Liability
Ownership passes to you when we have received full payment. Risk passes when you, or a person nominated by you, takes physical possession of the goods.
Nothing in these terms limits liability that cannot legally be limited or excludes your statutory consumer rights. We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.
16. Privacy, Complaints and Irish Law
We process personal data as described in our Privacy & Cookie Policy.
If you have a complaint, please contact us first and include your order number and a clear description of the issue. You may also seek assistance from the Competition and Consumer Protection Commission or use another legal remedy available to you.
These terms are governed by Irish law. The version shown before you place an order will apply to that order.
17. Contact Us
HG Interiors Ltd, trading as Home Gallery Interiors
Unit 8, Briarhill Business Park
Ballybrit, Galway, H91 FK28, Ireland
Email: info@homegallery.ie / galway@homegallery.ie
Telephone: 091 895228
Website: https://homegallery.ie/
CRO number: 525937
VAT number: IE2981014HH