Return Policy

Last updated: July 2026

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This policy applies to purchases made online through https://homegallery.ie/ or through another distance-selling method operated by HG Interiors Ltd, trading as Home Gallery Interiors (“we”, “us” or “our”).

Nothing in this policy limits or excludes your statutory rights under Irish consumer law, including the Consumer Rights Act 2022.

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1. Changing Your Mind About an Online Purchase

For most products purchased online or by telephone, you have the right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 calendar days from the day on which you, or a person nominated by you, physically receives the goods.

If an order contains multiple goods delivered separately, the 14-day period begins when the final item is received.

To cancel, contact us using a clear written statement or the cancellation form at the end of this policy:

Email: orders@homegallery.ie / galway@homegallery.ie
Telephone: 091 895228
Postal address: Unit 8, Briarhill Business Park, Ballybrit, Galway, H91 FK28

You do not have to use our cancellation form, but you must clearly tell us that you are cancelling within the applicable period.

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2. Returning a Cancelled Order

After notifying us that you are cancelling, you must return the goods, or make them available for an agreed collection, within a further 14 calendar days.

Please contact us before returning large or bulky furniture so that we can provide the correct returns address and discuss suitable transport or collection arrangements. Goods must not be returned to one of our retail stores unless we have agreed to this in advance.

Unless the goods are faulty, damaged, incorrectly supplied or not as described, you are responsible for the direct cost of returning them.

For eligible large or bulky products that cannot normally be returned by post, Home Gallery Interiors can arrange collection from the original delivery address.

For change-of-mind returns, the collection charge will be calculated using the same delivery rates that applied to the original order, based on the collection area and the size of the product. In general, the return collection charge will be equal to the standard delivery charge for delivering the same product to the same address.

If several products were delivered under one combined delivery charge, or if only part of an order is being returned, the collection charge will be calculated using the same area and product-size bands for the product or products being returned. We will confirm the exact collection charge before arranging collection.

You may alternatively arrange a suitable insured return service at your own cost. You are responsible for ensuring that the goods are adequately packaged and protected during return transport.

No return or collection charge will apply where the goods are faulty, damaged, incorrectly supplied or not as described. In those circumstances, Home Gallery Interiors will arrange or cover the reasonable cost of return or collection.

Please retain proof that the goods were returned. We recommend using an appropriate insured and trackable service where you arrange the return yourself.

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3. Condition of Returned Goods

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would be permitted to do in a physical shop.

We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary.

Where reasonably possible, please return the goods with their original packaging, instructions, accessories and components. The absence of original packaging will not, by itself, remove a statutory right to cancel, although you should package the goods safely to prevent damage during return.

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4. Refunds Following a Change of Mind

When a valid cancellation is made, we will refund:

• The price paid for the returned goods; and

• The cost of our least expensive standard delivery option offered for the order.

If you selected an enhanced or more expensive delivery service, we are not required to refund the additional amount above our standard delivery charge.

We will issue the refund within 14 days of being informed of your decision to cancel. However, where permitted by law, we may withhold the refund until we have received the returned goods or you provide evidence that they have been returned, whichever occurs first.

Refunds will be issued using the original payment method unless you expressly agree to another method. You will not be charged a fee for receiving the refund.

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5. Exceptions to the Right to Cancel

The statutory change-of-mind cancellation right may not apply to:

• Goods made to your specifications or clearly personalised;

• Sealed goods that are not suitable for return for health or hygiene reasons, where the seal has been broken after delivery; and

• Other goods or services that are legally exempt from the cancellation right.

A product is not treated as made to order merely because it was not held in stock. We will identify clearly before purchase when a product is made to your specifications or personalised and is therefore excluded from the change-of-mind cancellation right.

These exceptions do not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

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6. Faulty, Damaged or Incorrect Goods

All goods must comply with the sales contract and must be:

• As described;

• Fit for their intended purpose;

• Of the quality and durability that a consumer may reasonably expect; and

• Supplied with all agreed accessories, instructions and updates where applicable.

If goods are faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible:

Email: orders@homegallery.ie / galway@homegallery.ie
Telephone: 091 895228

Please provide your order number and, where reasonably possible, photographs showing the issue. Requesting photographs does not limit your statutory rights.

If a lack of conformity arises within 30 days of receiving the goods, you may have a short-term right to end the contract and receive a full refund. Depending on the circumstances and the time that has passed, you may also be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2022.

Where goods are being returned because they are faulty, damaged, incorrectly supplied or not as described, we will arrange or cover the reasonable cost of return or collection.

Please do not dispose of a damaged or faulty item unless we confirm in writing that you may do so.

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7. Damage Noticed at Delivery

Please check the external condition of the goods when they are delivered, where reasonably possible.

If you notice visible damage, missing parts or an incorrect product, note this on the delivery documentation and contact us promptly.

Failure to report an issue immediately at delivery does not remove your statutory rights.

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8. Sale and Discounted Products

Products purchased online during a sale have the same statutory cancellation and consumer rights as products purchased at full price.

If a product was sold at a reduced price because of a specific fault that was clearly disclosed before purchase, you cannot claim a remedy solely in relation to that disclosed fault. Your rights continue to apply to other faults or problems.

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9. In-Store Purchases

The statutory 14-day cooling-off period generally applies to distance purchases, including online and telephone purchases. It does not normally apply when you purchase goods in one of our physical stores and simply change your mind.

Any additional change-of-mind return arrangement offered for in-store purchases is governed by our in-store returns policy and does not affect your statutory rights concerning faulty or misdescribed goods.

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10. Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If the goods have already been dispatched or prepared for delivery, the cancellation and return procedure described above will apply. Special rules may apply where the order contains personalised or made-to-specification goods.

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11. Contact Us

For questions about cancellations, returns or refunds, contact:

Legal business name: HG Interiors Ltd
Trading name: Home Gallery Interiors
Registered/business address: Unit 8, Briarhill Business Park, Ballybrit, Galway, H91 FK28
Returns address: Unit 8, Briarhill Business Park, Ballybrit, Galway, H91 FK28
Email: orders@homegallery.ie / galway@homegallery.ie
Telephone: 091 895228
Website: https://homegallery.ie/

Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible distance contract. You are not required to give a reason for cancelling.

To:
HG Interiors Ltd
Trading as Home Gallery Interiors
Unit 8, Briarhill Business Park
Ballybrit, Galway
H91 FK28
Ireland

Email: orders@homegallery.ie / galway@homegallery.ie

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Description of goods:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer email address or telephone number:

Signature:
Only required when submitting this form on paper.

Date: