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Shipping Policy

Last updated: 20 July 2026

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1. About This Policy

This Shipping Policy applies to products purchased online from:

HG Interiors Ltd, trading as Home Gallery Interiors
Unit 8, Briarhill Business Park
Ballybrit, Galway
H91 FK28
Ireland

This policy applies to online orders only. Delivery arrangements for products purchased in one of our physical stores may vary and will be explained and agreed at the time of purchase.

Nothing in this policy affects your statutory rights under Irish consumer law.

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2. Delivery Area

We currently deliver online orders to addresses within the Republic of Ireland.

For furniture delivery charges, addresses are divided into the following areas:

Core Delivery Area

  • Clare

  • Galway

  • Limerick

  • Mayo

  • Roscommon

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Rest of the Republic of Ireland

  • Carlow

  • Cavan

  • Cork

  • Donegal

  • Dublin

  • Kerry

  • Kildare

  • Kilkenny

  • Laois

  • Leitrim

  • Longford

  • Louth

  • Meath

  • Monaghan

  • Offaly

  • Sligo

  • Tipperary

  • Waterford

  • Westmeath

  • Wexford

  • Wicklow

We do not currently offer standard online delivery to Northern Ireland or locations outside the Republic of Ireland.

Delivery to offshore islands or locations requiring special transport arrangements may not be available through the standard online checkout. Please contact us before ordering if you are unsure whether we can deliver to your address.

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3. Delivery Charges

Delivery charges depend on the product’s delivery classification and the delivery address.

Our current standard online delivery charges are:

Parcel Delivery

  • Core Delivery Area: €10

  • Rest of the Republic of Ireland: €10

Standard Furniture Delivery

  • Core Delivery Area: €40

  • Rest of the Republic of Ireland: €90

Delivery & Assembly

  • Core Delivery Area: €80

  • Rest of the Republic of Ireland: €120

The applicable delivery charge will be displayed during checkout before the customer places the order.

Where an order contains products from more than one delivery category, we charge the highest single applicable delivery rate once for delivery to the same address. We do not add all the individual delivery rates together.

For example, where an order in the Core Delivery Area contains both a Standard Furniture item and an item requiring Delivery & Assembly, the applicable delivery charge will be €80.

Orders requiring delivery to more than one address must be placed separately and will be subject to separate delivery charges.

We will not add an additional delivery charge after an order has been placed unless the customer requests or expressly agrees to a change in the order or delivery arrangements.

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4. Free Delivery on Eligible Seasonal Decorations

Eligible seasonal decorations sent by parcel qualify for free delivery where the qualifying product value is €99 or more.

This offer:

  • applies only to seasonal decorations identified as eligible for parcel delivery;

  • does not apply to Standard Furniture or Delivery & Assembly charges;

  • is calculated after any applicable discount has been applied; and

  • applies to delivery to one address within the Republic of Ireland.

If an order also contains furniture or another product with a higher applicable delivery rate, the highest applicable delivery rate will apply to the order.

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5. Parcel Delivery

Products classified for parcel delivery may be dispatched using An Post or another suitable parcel-delivery provider.

Customers will receive dispatch, tracking or delivery information where this is made available by the carrier. Parcel deliveries are carried out according to the carrier’s delivery arrangements, and we may not be able to arrange a specific delivery date or time directly with the customer.

Any delivery date or time provided by a parcel carrier is an estimate unless a specific delivery date has been expressly agreed.

Home Gallery Interiors remains responsible for the goods until they are delivered to the customer or to another person identified by the customer to take possession of them.

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6. Furniture Delivery Arrangements

After we receive an online order requiring Standard Furniture delivery or Delivery & Assembly, a member of our team will contact the customer using the telephone number or email address supplied with the order.

We will confirm:

  • that the order has been received;

  • the applicable delivery arrangements;

  • the delivery address and any relevant access requirements; and

  • the proposed delivery date and, where possible, an approximate delivery time or delivery window.

Furniture deliveries normally take place Monday to Friday during normal business hours, excluding public holidays. Delivery outside these times is not guaranteed and must be expressly agreed in advance.

An exact arrival time cannot always be guaranteed because delivery schedules may be affected by traffic, weather, earlier deliveries and other circumstances outside our reasonable control. Where reasonably possible, we will notify the customer of a material delay.

An adult customer or another authorised adult must be available at the delivery address to receive the goods unless another arrangement has been agreed in advance.

Customers must ensure that the delivery address, Eircode, telephone number and email address supplied with the order are complete and accurate.

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7. Standard Furniture Delivery

Standard Furniture delivery applies to furniture that does not require the additional assembly service included with products assigned to our Delivery & Assembly category.

Standard Furniture delivery does not include assembly unless this is expressly stated on the product page, order confirmation or otherwise agreed in writing.

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8. Delivery and Assembly

Where a product is identified as including Delivery & Assembly, our service includes:

  • delivery of the product to the agreed delivery address;

  • assembly of the product in accordance with its intended assembly instructions, where applicable; and

  • removal of packaging materials generated by that delivery and assembly.

Unless expressly agreed in writing before delivery, the service does not include:

  • removal or disposal of existing furniture, mattresses or household waste;

  • dismantling or moving the customer’s existing furniture;

  • wall mounting;

  • electrical, plumbing or other specialist installation work; or

  • alterations to the customer’s premises.

Assembly is subject to the delivery team being provided with safe and reasonable access to the intended room.

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9. Delivery Time

For products shown as in stock, we aim to complete delivery within 30 calendar days of order confirmation, unless:

  • a different delivery period is stated on the product page;

  • a different date is stated in the order confirmation; or

  • another delivery date or period is agreed with the customer.

For furniture orders, a member of our team will contact the customer after the order has been received to arrange a suitable delivery date. The delivery is not considered scheduled until the proposed date has been confirmed with the customer.

Furniture deliveries normally take place Monday to Friday during normal business hours, excluding public holidays.

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control. If we become aware of a material delay, we will contact the customer as soon as reasonably practicable to discuss a revised delivery date.

The customer’s statutory rights regarding delayed or failed delivery remain unaffected.

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10. Custom-Made and Special-Order Products

Custom-made and special-order products are not normally available to purchase through our website and must generally be ordered through one of our physical stores.

The estimated delivery period for these products depends on the relevant supplier’s lead time. The applicable estimate and delivery arrangements will be communicated and agreed with the customer as part of the in-store order.

Supplier lead times are estimates and may change. We will notify the customer if we become aware of a material change to an agreed delivery estimate.

Separate cancellation or return restrictions may apply to genuinely custom-made or personalised products. These will be explained before the order is placed and are also addressed in our Return Policy.

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11. Access Requirements

Before ordering large furniture, customers are responsible for checking that the product can safely fit through:

  • entrances and doorways;

  • hallways;

  • stairways and landings;

  • lifts; and

  • the route to the intended room.

Customers must tell us in advance about restricted access, stairs, parking restrictions, narrow entrances or any other condition that may affect delivery.

We may be unable to complete a delivery where doing so would create a health and safety risk or where the product cannot reasonably be moved through the available access route.

If delivery cannot be completed because the address or access information supplied was inaccurate or incomplete, or because no authorised person was available to receive the order at an agreed time, we will contact the customer to arrange the next steps.

Any proposed redelivery charge will be communicated and agreed before redelivery.

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12. Receiving and Checking an Order

Where reasonably possible, customers should inspect the packaging and goods when they are delivered.

If an item appears damaged, incomplete or incorrect, please note this on any available delivery documentation and contact us as soon as possible:

Email: orders@homegallery.ie / galway@homegallery.ie
Telephone: 091 895228

We may request photographs or other reasonable information to help us investigate the issue. Providing this information does not affect the customer’s statutory rights.

A failure to identify or report damage at the time of delivery does not remove the customer’s legal rights where the goods are faulty, damaged, incorrectly supplied or not as described.

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13. Split Deliveries

We may deliver an order in more than one delivery where products are dispatched separately or become available at different times.

We will not impose an additional delivery charge solely because we decide to split an order, unless a different arrangement is requested and expressly agreed by the customer.

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14. Online and In-Store Arrangements

This policy governs orders completed through our website.

Orders placed in our Galway, Ennis or Loughrea stores may be subject to store-specific delivery arrangements depending on the product, delivery location, supplier and services requested.

Any applicable delivery charge, estimated supplier lead time and delivery arrangements for an in-store order will be provided and agreed at the time of purchase.

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15. Contact Us

For questions about delivery availability, charges, access requirements or an existing delivery, please contact:

HG Interiors Ltd, trading as Home Gallery Interiors
Unit 8, Briarhill Business Park
Ballybrit, Galway
H91 FK28
Ireland

Email: orders@homegallery.ie / galway@homegallery.ie
Telephone: 091 895228
Website: https://homegallery.ie/

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